# 009: What is a SaaS Tech Writer?

Dec 2

What makes a SaaS Tech Writer different from other technical writing roles?

If you’ve heard the term tossed around but weren’t sure what it means (or why it’s such a hot job right now), I’ve got you covered.

SaaS (Software as a Service) companies deliver their products online.

Think platforms like Google Drive, Slack, or Salesforce.

But here’s the thing about SaaS products: they’re only valuable if customers know how to use them.

That’s where a SaaS Tech Writer comes in.

A SaaS Tech Writer creates clear, actionable documentation that helps users get the most out of the software.

Unlike traditional tech writing, SaaS writing is:

Fast-paced: Weekly updates mean constant changes to documentation.
User-focused: Docs must align with how users think, not just how the product works.
Business-critical: Great docs directly impact customer retention.

Here’s a snapshot of the SaaS Tech Writer’s role…

📄 Create Clear, Concise Documentation

SaaS writers break down complex workflows into easy-to-follow steps via API docs and onboarding guides.

🤝 Collaborate with Product and Engineering Teams

SaaS writers work closely with developers, product managers, and designers to ensure documentation aligns with the product’s features and user goals.

🌟 Focus on Onboarding and Retention

SaaS users need to hit the ground running. Writers craft quick-start guides, tool tips, and interactive tutorials to help users see value ASAP.

🔄 Document Constant Updates

In SaaS, the product evolves rapidly. Writers must update documents as features are released, ensuring users always have the latest information.

Here’s what sets SaaS apart from other tech writing roles:

1️⃣ The Fast-Paced Environment:

With continuous delivery cycles, SaaS writers are always on their toes.

2️⃣ Customer-Centric Approach:

You’re not just writing for engineers—you’re writing for everyone.

3️⃣ Business Impact:

Great docs aren’t optional; they directly affect whether customers stay or churn.

Think of SaaS writing as the bridge between what the product does and how users succeed.

Research SaaS companies in industries that interest you.

Start building a portfolio that showcases SaaS-specific docs.

Connect with other SaaS writers to learn and grow in the field.

You got this!

Hasta luego,

Quetzalli

Alejandra Quetzalli

# 010: Do your Release Notes release value?